Terms & Conditions

1. Owner

Villa 19 is our privately owned Villa situated at the northern end of the Tangalooma Resort on Moreton Island Queensland, Australia.
The physical address is 48 North Pass Tangalooma Qld 4025 (there are no street signage) (Good luck finding a letter box…)
We are not aligned with any organisation; we just wish to share our own privately owned piece of paradise as an escape and have set the Villa up to what we find gives us a good break over there…
“Us” Beth and Steve Wilkinson villa19@tangaloomavilla.com

2. Bookings – General Conditions

All bookings must be registered to an adult over the age of 18. Because of the Villa location this is prior to check-in, the registered guest must fully complete and personally sign the registration documents and details of their valid credit card which are held securely by us. This Credit card must be valid at least 1 month after your departure from the Villa.
As part of the Duty of Care, COVID Regulations and in the case of fire or accident, it is essential that we are aware of all occupants in our property. If the names do not appear on the Villa 19 Registration form, they are not permitted to stay in the Villa. Therefore, do not be offended when we ask for the names and addresses of all those who will be occupying the Villa booked. Please note also that we must notify the Resort Management of all names of people staying in Villa 19 and in the Resort, and if not registered they may be refused service in the Resort.
The guest, in whose name the booking is made, must be present at the property for the full duration of their stay unless notified in writing
During any Pandemic, if a Guest contracts a transmittable virus (or is diagnosed as positively having the virus) whilst occupying our Villa, the guest will be responsible for all costs of deep cleaning of the property as required by the Government Health Directive. Additionally, the guest will be required to travel by private transport to a situation (eg: Hotel or Home Quarantine) designated by Queensland Health at the guest expense.

3. Bookings – Making and Securing a Booking

To secure a reservation a deposit of the total tariff is required. To immediately confirm your booking, this payment can be made via credit card, bank transfer or cash, we will confirm via email that booking is confirmed.
We cannot confirm the booking if deposit is not paid within 24 hours, and it may be booked by someone else.
Should the premises become unavailable through unforeseen circumstances (i.e., fire, storm, damage, change of ownership, body corporate requirements, owner discretion etc) we will notify you.
If there are any technical issues relating to the calculation of the tariff, the Property Owner has the right to withdraw the property and/or cancel any booking/s.
We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the rental, the property is altered in any way, or that we require the property for maintenance or any other bona fide reason (result of damage by storm or flood for example).
When a booking is placed and the required deposit paid to confirm that booking, an email will be sent to guests confirming their booking and showing the date when the final payment is due and with provision for guests to make an on-line payment of the balance.
Balance remaining payable One (1) Month prior to holiday (Two 2 Months prior to holiday for all Christmas, Easter, and other school holiday bookings)
The balance of the tariff will be due as above prior to arrival date which is detailed in the booking Confirmation email to each guest
If the arrival date is within 30 days of making the booking, the total tariff including the Booking Fee must be paid immediately to confirm the booking.
We reserve the right to refuse any booking that it feels may be inappropriate or that falls across the periods commonly called ‘Schoolies weeks’

4. Bookings – Finalising Your Booking

In off-peak periods, balance remaining is due 1 month prior to starting date of your rental
In peak periods, (Christmas/New Year, School Holidays, Public Holidays) balance remaining is due 2 months prior to starting date of your rental
If this final payment/balance is not received at the due time, the booking MAY BE cancelled, and the initial 20% deposit paid MAY BE forfeited to us.
We accept Visa, MasterCard, and American Express cards only. American Express attracts a 2.5% incl GST card processing fee which is subject to change.
Please note that Deposits by International Money Transfer are not an acceptable form of payment due to delays in transfer of funds & excessive bank fees for all parties. Additionally, currently, we do not accept payment by Pay Pal or any other third party.
The balance of your tariff can be paid by credit card, cash or by calling our office on 0413 896 885 (a reminder – please note a fee of 2.5% applies to American Express and all such fees and conditions are subject to change).
The credit card used for payment of accommodation must be in the name of the person or guest who signs the registration forms upon or prior to arrival.
The credit card must be valid for at least 30 days after departure.
The authority granted by providing the credit card details and the signing of the Registration forms is valid for 30 days after the last day of the booking. In the case where the guest is liable for damages or outstanding charges, the guest will be charged accordingly.
PLEASE NOTE: LEGALLY NO KEYS CAN BE ISSUED UNTIL THE REGISTRATION FORM IS SIGNED AND ALL TARIFF OWING IS PAID

5. Booking – Changes & Alterations

Changes and alterations to any bookings can only be made if the request is able to be fit in around other bookings.
Minimum stays apply in Holiday times
3 day’s minimum other times.
Holiday times, run from day to day (eg: Saturday- Saturday, Sunday-Sunday)
All requests to change or alter a confirmed booking must be made in writing, either by email to villa19@tangaloomavilla.com

6. Cancellations

Circumstamces sometimes happen that guests may have to cancel their holiday
In the event of cancelling a booking for any reason a $100 cancellation fee will apply to cover administration and advertising costs.
For off-peak bookings cancelled prior to 1 month arrival, the balance of deposit will be refunded less the $100 cancellation fee.
For peak period bookings cancelled prior to 2 months before arrival the balance of deposit will be refunded less the $100 cancellation fee.
For off-peak bookings cancelled less than 1 month prior to arrival there will be no refund unless the property is booked again for the exact period cancelled.
For peak-period bookings cancelled less than 2 months prior to arrival there will be no refund unless the property is booked again for the exact period cancelled.
No refund is made on any unused portion of rent if guests arrive late or vacate prior to their departure date.

7. COVID Cancellations

An exception to the above Cancellation Conditions may be made due to “COVID 19 Cancellation”
If your home address is in Queensland and you are prevented by law (due to COVID 19 Travel Restrictions), to travel to Tangalooma, we will offer a full credit to use at a later date

8. Cleaning Fees

An extra cleaning fee applies if Villa is left in a state that requires extra cleaning above what is usual for our property in a between guest turnaround.
All rubbish to be removed from the property and placed in the appropriate bins at roadside above the back of the Villa.
Dishwasher must be emptied, all dishes washed, dried, and put away, please follow instructions on notice at front of dishwasher.
The property must be left secure with all windows and doors closed and locked.
The furniture must be placed back in its original position.
Please leave the premises clean and tidy, all sand and debris on interior floors, benches, furniture, and deck swept up and disposed of in bins as an additional cleaning fee may be charged.
All keys must be returned to lock box next to door at front (ocean side) of the Villa. Failure to return keys will incur a fee to cover the cost of having the keys recovered and or replaced.
Please be careful with keys, leaving them in outside locks will bend and snap them and will have to be replaced at your expense.
If you have bed wetters, please supply, and use suitable under sheet protection. If mattresses must be cleaned, there will be a charge.

9. Insurance

We strongly recommend you purchase travel insurance to cover any unforeseen circumstances including loss of deposit, cancellation of airline flights, accommodation cancelled by us but out of their control, cancellation fees, medical expenses, and loss of any personal belongings during the stay.

10. Early Check-in and Late Check-out

Please be aware that it is not always possible to have an early check-in on arrival and or a late check-out on departure during busy peak holiday and “back-to-back” bookings.
We ask that you give our cleaning and maintenance team space to do their thing uninterrupted, this will get you in sooner. If they are done early, we will let you know that you may enter the Villa.
It is possible to get an early check-in or late check-out outside of peak holiday times and where the Villa is not “back-to-back” from arriving or departing guests.
Ask Beth if it can be possible and costs involved…

11. Check-in Procedures

Check-in time of between 1.00pm and 3.30pm on the date of arrival or as advised by us.
This time frame depends on readiness of the Villa after previous guests, maintenance, and cleaner’s workload. If we know that you can get in earlier, we will call you. We appreciate your understanding of this.
Upon check-in the Guest Registration Forms must be previously signed by the guest named on the Guest Registration Form and a verification that all tariff has been paid
No keys or access codes will be issued until these requirements have been met.

12. Check-out and Departure

Checkout time is 09.30-10.00 am. Prior to departure from the property the following must be done.
All rubbish to be removed from the property and placed in the appropriate bins at roadside above Villa.
Dishwasher must be emptied, all dishes washed, dried, and put away. Instructions are very clear on front door of dishwasher.
The property must be left secure with all windows and doors closed and locked.
The furniture must be placed back in its original position.
Please leave the premises clean and tidy as an additional cleaning fee may be charged.
All keys must be returned to the lockbox on Moreton Bay facing front deck adjacent to front door. Failure to return keys will incur a fee to cover the cost of having the keys recovered and returned to us and placed back at the Island.
In the event the premises are left in an excessively dirty, soiled mattresses or untidy state, a charge will be made to your credit card. All such charges are subject to the Villa owner’s discretion.
If, a guest does not depart by the due time on the due date, all costs incurred by us in the removal of the guest and/or the guests possessions will become a guest charge. This may include, but not be limited to, additional cleaning costs, loss of accommodation to following tenant’s labour costs to remove possessions and the need for a security company to become involved.

13. Personal Property

We, the owners of Villa 19 cannot accept any responsibility for loss or damage of the Guest’s personal property either before, during the booked period or after the Guest departure.
This includes but is not limited to, loss from theft, damage due to failure of equipment, damage caused by staff and contractors, or inability to retrieve lost property items left at property.
If items are left behind guests are encouraged to report this to us within 24 hours of departure and we will do our best to retrieve these items. Guests will be required to provide suitable, post-paid packaging to our office to facilitate return of lost property.

14. Maximum Number of Guests

Your Villa 19 stay is quoted on a price for and including 4 people (the average number staying over the years), to keep the costs to yourselves and linen and cleaning costs to us affordable.
There is an extra charge for linen required for each extra person over four (4) persons. All persons staying must be noted on our registration form, if they are not on our form, they are not permitted to stay in the Villa.
Because of COVID and Health regulations, you are not permitted to bring your own linen, we do not supply beach towels.
The maximum number of guests allowed in our property at any time during the holiday stay is Eight (8) persons – exceeding this number is strictly prohibited.
The guest registration form signed upon check in confirms the understanding of maximum occupancy. Guests not on Registration form are not permitted to stay in the Villa.

15. Smoking

In accordance with State Legislation, smoking and or vaping is NOT permitted inside any Holiday Rental Property.
If it is found that smoking and or vaping has occurred, costs associated with the cleansing of the property to remove all traces of cigarette smoke will be charged to the guest.
This can include dry cleaning of soft furniture and furnishings.
Our property allows smoking and or vaping outside the premises, but smoking and or vaping must only occur more than 10 metres away from the doorway or windows of our property.

16. Breakdown of Equipment

Fans, Swimming Pools, and electrical appliances are subject to break down and sometimes, delayed repairs.
Please report any breakdown as soon as you can.
Whilst every effort will be made to repair these items as quickly as possible, no guarantee of their availability or serviceability for the duration of a stay is given.
No refund or reduction in tariff will be made for non-availability of any of these items for any part of a stay or if Wi-Fi cannot be made available or supported at time of a guest arrival, even if marketed as normally being an available feature.
We cannot be held responsible or liable should technical issues arise with any services, including Wi-Fi, at any property which is outside of the control of us.
The Resort has a free Wi-Fi service that can be used. Our Telstra Mobile Data works well over there, we do not specifically recommend any Carrier, we just know what we use works.

17 Building Works & Noise

We will not always be aware of any property within the vicinity of our Villa being renovated.
Due to the nature and competitiveness of holiday in the Resort, properties all over the Resort area are continuously being renovated, either in our Villa or adjacent Villas.
No responsibility is taken for disturbances or inconvenience caused by renovations.

18. Animals

No animals or birds are permitted in The Resort or in the Villa as Moreton Island is a National Park.

19. Mobile Telephones, TV Reception, and Internet Connections/Access

We do not have a Landline phone connection as we are not part of the “Resort Rental Pool” Landline telephones are available in the Resort Restaurant Reception Bar area complex.
Due to the terrain of the Moreton Island and distance to mainland area and network coverage issues at times, NO guarantee can be given as to quality of mobile phone reception, television reception, smart phone internet connectivity and Wi-Fi connectivity at the Villa and Resort. There are phone and data towers in the Resort and on Moreton Island.

20. Use of the Property and inside the Tangalooma Resort

Property is to be used purely for holiday accommodation only as it is in the Tangalooma Resort and subject to the Resort Rules, and as such, functions, weddings, parties (including bucks parties, hens’ parties, raves, or wedding receptions), after school functions (Schoolies) or any other like gathering for more than the maximum sleeping capacity of the property is strictly prohibited.
Unfortunately, where damage has occurred, whether accidental or otherwise, the additional cleaning and/or replacement costs will be charged.
We do not wish to offend our Villa guests, as most guests respect the Villa and it’s surrounds in which they are holidaying, however we need to advise everyone of extra charges applicable in such circumstances.
Resort Regulations provide that guests must not at any time of the day or night make an unreasonable noise, emit vibration, smell, fumes, smoke, vapour, steam, soot, ash, dust, grit, oil, waste water, waste products or radio or electrical interference including environmental damage. Villa 19 is fitted with “Interconnected photoelectric smoke alarms” and complies with Australian
Standard (AS) 3786-2014.

21. Keys & Appliance Remotes

For security reasons, if keys and/or remotes are not returned to our Villa on check-out, guests will incur the cost of a complete re-key and replacement of all keys.
Note that a maximum of 1 sets of keys are available to the Villa and can be left in lock box at front of the Villa 19 (ocean side) when touring the Resort or Moreton Island.
Please ensure that all of your equipment that requires battery operation is in good order and has sufficient charge or “life” left in batteries. We find it very discourteous to us and our guests that batteries are swapped out of our clocks and remotes to service your own failing devices. Batteries are available at resort shop and are not expensive.

22. Car Parking

Our Villa does not provide car parking.
Tangalooma Launches, Holt Street Eagle Farm.
Paid parking and some street parking is available at the Tangalooma Launch Ferry Terminal at Holt Street, Eagle Farm.
MICAT Vehicle Ferry, 14 Howard Smith Drive, Port of Brisbane
Some paid car parking is available at the MICAT Ferry Terminal if you are a “Walk On” at the MICAT.
Resort Four-wheel drive parking is at the northern end of the Tangalooma Resort, carts are available at this area (usually) and at rear of flensing deck to transport your gear to or from the Villa. Please return carts to bays near parking area, please do not try to stow them under the Villas. YOU ARE NOT PERMITTED TO TRAVERSE OR DRAG CARTS ACROSS GARDEN BEDS TO ACCESS VILLAS.

23. Future Reservations

Reservations do not automatically repeat. If you wish to request our Villa at a similar time in advance, please contact us ASAP.
We have had several return guests’ re-book whilst there and, on their trips back to the mainland.
As bookings may be made by guests online or via 3rd parties (co-let agents, owners etc) we cannot guarantee future booking availability.
We Look after our returning regulars…

24. Resort Rules and Regulations

The guest(s) and all other occupants or visitors and friends of the Villa will comply with all Body Corporate by-laws and Resort rules applicable to the property and Resort or which regulate the behaviour of occupants of the property and the Resort and the Environment of the Moreton Island National Park.
The guest(s) and all other occupants and visitors of the property will not create or permit any noise or other nuisance to occur or emanate from the property or throughout the Resort area
Failure to comply with Resort, Villa regulations or rules or the creation or occurrence of noise or other nuisance in or from the property may result in the termination of your reservation and removal from the property.

25. Lost Property

If any personal items are left in a property on your departure and are found, be advised that you will be requested to provide a pre-paid and self-addressed envelope of enough size to hold your possessions to enable us to return them to you.
Any items not claimed will be donated to charity after 30 days of being handed in.

26. Licence

Your right to occupy the property is by way of License from the Owner’s and is for short term residential holiday purposes only and is not covered by the Residential Tenancies Act.
You are not entitled to sub-license. The names and addresses of all occupants must be provided prior to occupation as previously provided in this agreement.
If you breach any term or condition of this License agreement, then at the discretion of the us your tenancy may immediately be terminated by oral notice or notice in writing (at the discretion of the us).

27. Note:

We reserve the right to alter, cancel or change any of these Terms and Conditions because of changes in the holiday market, changes in Legislation, the requirements of Property owners, or a Body Corporate at any time without notice.
These Terms and Conditions have precedence over any other communication, written or otherwise
The applicable laws governing this agreement shall be the laws of the State of Queensland and Australia and in relation to any dispute the parties agree to submit to the exclusive jurisdiction of any competent court in the State of Queensland.
To the extent permitted by law the Guest releases and forever discharges the Agent and the Owner, including their heirs, assigns, beneficiaries, employees, contractors, and agents from any and all claims, demands, liabilities obligations, causes of action, loss, damage or injury whatsoever whether to property or person arising out of or in connection with this agreement and the Guest’s use and occupancy of the Premises.
The Guest also assumes all liability for and will hold the Agent and the Owner harmless from and against any and all claims, demands, liabilities, obligations, causes of action, loss, damage, or injury whatsoever whether to property or person claimed by any licensee, invitee, employee, contractor or agent of the Guest upon the Premises during the Guests’ occupancy.

V19 Terms and Conditions

Terms & Conditions

1. Owner

Villa 19 is our privately owned Villa situated at the northern end of the Tangalooma Resort on Moreton Island Queensland, Australia.

The physical address is 48 North Pass Tangalooma Qld 4025 (there are no street signage) (Good luck finding a letter box…)

We are not aligned with any organisation; we just wish to share our own privately owned piece of paradise as an escape and have set the Villa up to what we find gives us a good break over there…

“Us” Beth and Steve Wilkinson villa19@tangaloomavilla.com

2. Bookings – General Conditions

The guest, in whose name the booking is made, must be present at the property for the full duration of their stay unless notified in writing

3. Bookings – Making and Securing a Booking

To secure a reservation a deposit of the total tariff is required. To immediately confirm your booking, this payment can be made via credit card, bank transfer or cash, we will confirm via email that booking is confirmed.

We cannot confirm the booking if deposit is not paid within 24 hours, and it may be booked by someone else.

Should the premises become unavailable through unforeseen circumstances (i.e., fire, storm, damage, change of ownership, body corporate requirements, owner discretion etc) we will notify you.

If there are any technical issues relating to the calculation of the tariff, the Property Owner has the right to withdraw the property and/or cancel any booking/s.

We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the rental, the property is altered in any way, or that we require the property for maintenance or any other bona fide reason (result of damage by storm or flood for example).

When a booking is placed and the required deposit paid to confirm that booking, an email will be sent to guests confirming their booking and showing the date when the final payment is due and with provision for guests to make an on-line payment of the balance.

Balance remaining payable One (1) Month prior to holiday (Two 2 Months prior to holiday for all Christmas, Easter, and other school holiday bookings) The balance of the tariff will be due as above prior to arrival date which is detailed in the booking Confirmation email to each guest

If the arrival date is within 30 days of making the booking, the total tariff including the Booking Fee must be paid immediately to confirm the booking.

We reserve the right to refuse any booking that it feels may be inappropriate or that falls across the periods commonly called ‘Schoolies weeks’

4. Bookings – Finalising Your Booking

In off-peak periods, balance remaining is due 1 month prior to starting date of your rental

In peak periods, (Christmas/New Year, School Holidays, Public Holidays) balance remaining is due 2 months prior to starting date of your rental

If this final payment/balance is not received at the due time, the booking MAY BE cancelled, and the initial 20% deposit paid MAY BE forfeited to us.

We accept Visa, MasterCard, and American Express cards only. American Express attracts a 2.5% incl GST card processing fee which is subject to change.

Please note that Deposits by International Money Transfer are not an acceptable form of payment due to delays in transfer of funds & excessive bank fees for all parties. Additionally, currently, we do not accept payment by Pay Pal or any other third party.

The balance of your tariff can be paid by credit card, cash or by calling our office on 0413 896 885 (a reminder – please note a fee of 2.5% applies to American Express and all such fees and conditions are subject to change).

The credit card used for payment of accommodation must be in the name of the person or guest who signs the registration forms upon or prior to arrival.

The credit card must be valid for at least 30 days after departure.

5. Booking – Changes & Alterations

Changes and alterations to any bookings can only be made if the request is able to be fit in around other bookings.

Minimum stays apply in Holiday times

3 day’s minimum other times.

Holiday times, run from day to day (eg: Saturday- Saturday, Sunday-Sunday)

All requests to change or alter a confirmed booking must be made in writing, either by email to villa19@tangaloomavilla.com

6. Cancellations

Circumstamces sometimes happen that guests may have to cancel their holiday

In the event of cancelling a booking for any reason a $100 cancellation fee will apply to cover administration and advertising costs.

For off-peak bookings cancelled prior to 1 month arrival, the balance of deposit will be refunded less the $100 cancellation fee.

For peak period bookings cancelled prior to 2 months before arrival the balance of deposit will be refunded less the $100 cancellation fee.

For off-peak bookings cancelled less than 1 month prior to arrival there will be no refund unless the property is booked again for the exact period cancelled.

For peak-period bookings cancelled less than 2 months prior to arrival there will be no refund unless the property is booked again for the exact period cancelled.

No refund is made on any unused portion of rent if guests arrive late or vacate prior to their departure date.

7. COVID Cancellations

An exception to the above Cancellation Conditions may be made due to “COVID 19 Cancellation”

If your home address is in Queensland and you are prevented by law (due to COVID 19 Travel Restrictions), to travel to Tangalooma, we will offer a full credit to use at a later date

8. Cleaning Fees

An extra cleaning fee applies if Villa is left in a state that requires extra cleaning above what is usual for our property in a between guest turnaround.

All rubbish to be removed from the property and placed in the appropriate bins at roadside above the back of the Villa.

Dishwasher must be emptied, all dishes washed, dried, and put away, please follow instructions on notice at front of dishwasher.

The property must be left secure with all windows and doors closed and locked.

The furniture must be placed back in its original position.

Please leave the premises clean and tidy, all sand and debris on interior floors, benches, furniture, and deck swept up and disposed of in bins as an additional cleaning fee may be charged.

All keys must be returned to lock box next to door at front (ocean side) of the Villa. Failure to return keys will incur a fee to cover the cost of having the keys recovered and or replaced.

Please be careful with keys, leaving them in outside locks will bend and snap them and will have to be replaced at your expense.

If you have bed wetters, please supply, and use suitable under sheet protection. If mattresses must be cleaned, there will be a charge.

9. Insurance

We strongly recommend you purchase travel insurance to cover any unforeseen circumstances including loss of deposit, cancellation of airline flights, accommodation cancelled by us but out of their control, cancellation fees, medical expenses, and loss of any personal belongings during the stay.

10. Early Check-in and Late Check-out

Please be aware that it is not always possible to have an early check-in on arrival and or a late check-out on departure during busy peak holiday and “back-to-back” bookings.

We ask that you give our cleaning and maintenance team space to do their thing uninterrupted, this will get you in sooner. If they are done early, we will let you know that you may enter the Villa.

It is possible to get an early check-in or late check-out outside of peak holiday times and where the Villa is not “back-to-back” from arriving or departing guests.

Ask Beth if it can be possible and costs involved…

11. Check-in Procedures

Check-in time of between 1.00pm and 3.30pm on the date of arrival or as advised by us.

This time frame depends on readiness of the Villa after previous guests, maintenance, and cleaner’s workload. If we know that you can get in earlier, we will call you. We appreciate your understanding of this.

Upon check-in the Guest Registration Forms must be previously signed by the guest named on the Guest Registration Form and a verification that all tariff has been paid

No keys or access codes will be issued until these requirements have been met.

12. Check-out and Departure

Checkout time is 09.30-10.00 am. Prior to departure from the property the following must be done.

All rubbish to be removed from the property and placed in the appropriate bins at roadside above Villa.

Dishwasher must be emptied, all dishes washed, dried, and put away. Instructions are very clear on front door of dishwasher.

The property must be left secure with all windows and doors closed and locked.

The furniture must be placed back in its original position.

Please leave the premises clean and tidy as an additional cleaning fee may be charged.

All keys must be returned to the lockbox on Moreton Bay facing front deck adjacent to front door. Failure to return keys will incur a fee to cover the cost of having the keys recovered and returned to us and placed back at the Island.

In the event the premises are left in an excessively dirty, soiled mattresses or untidy state, a charge will be made to your credit card. All such charges are subject to the Villa owner’s discretion.

13. Personal Property

We, the owners of Villa 19 cannot accept any responsibility for loss or damage of the Guest’s personal property either before, during the booked period or after the Guest departure.

This includes but is not limited to, loss from theft, damage due to failure of equipment, damage caused by staff and contractors, or inability to retrieve lost property items left at property.

If items are left behind guests are encouraged to report this to us within 24 hours of departure and we will do our best to retrieve these items. Guests will be required to provide suitable, post-paid packaging to our office to facilitate return of lost property.

Balance remaining payable One (1) Month prior to holiday (Two 2 Months prior to holiday for all Christmas, Easter, and other school holiday bookings)
The balance of the tariff will be due as above prior to arrival date which is detailed in the booking Confirmation email to each guest